Citizen Charter

Vision

DGQA will provide world-class Quality Assurance ..services to the Armed Forces ensuring total user satisfaction.

Mission

To enhance knowledge skills, create systems, and evolve methodologies for achieving operational excellence at all levels.

Key Services

• Technical Assistance / Advice on Product Configuration Identification, Procurement , test and evaluation during pre-production and post-production stage.
• Preparation and issues of quality related by documents and document control.
• Issues of DGQA Approvals, Assignments List and cataloguing of defence stores.
• Provide Quality of Assurance cover through Quality Audit and surveillance at manufacturer's end.
• Provide product support during the life cycle by interaction, defect investigation and attending customer requirements.

Charter Elements

The elements are fundamental to our faith in the organizational capability to provide excellent customer services which encompass a visible commitment to customers. (The users through the Service Headquarters, Public and Private Sector Production Agencies, DRDO, and other interfaces).

• The organization will adapt a knowledge and configuration management approach on all quality-related issues.
• The organization will adopt a proactive approach in all interaction with the customer, and meet the customers' requirements in a professional manner.
• All technical advice and inputs will be rendered keeping in view the total perspective and in the time frame as per users expectations.
• The test /evaluation and defect investigation will be conducted in transparent manner and in the stipulated time. All the above services and commitments will be honored in a transparent and efficient manner. Any exception / deficiency observe.